Grosvenor House Publishing Statement of Privacy
GHP knows how much you care about the way your personal
information is used. We are committed to protecting
the integrity and confidentiality of your information
and appreciate the trust you place in us. We have
collect and use your information in a careful, sensible
manner in compliance with the Data Protection Act
1998. By visiting GHP, you are consenting to the procedures
outlined in this statement.
Who controls the personal information collected?
All personal information collected is in the control
of GHP which is a registered trading name of Grosvenor
House Publishing Ltd – Registered 5184603.
Cancellation / Refund policy
The contract with GHP is non-exclusive and
either party may cancel the agreement at any time
on delivering immediate written notice without any
necessary cause provided only that all outstanding
compensation becomes the respective party’s
debt and pre-existing payment obligations remain on
both parties. The laws of England and Wales shall
apply and the parties agree to use binding arbitration
in England to resolve any irreconcilable dispute between
What financial information do you keep?
GHP do not currently store any clients financial
information. GHP will not store any of your financial
data (credit/debit card information) from any online
purchase made with GHP.
How do we collect your personal information?
The information we gain from you is simply collected
in our database for our records to see who has contacted
us via our website. When you place an order from GHP,
we will request all the personal information required
to complete the sale and deliver the item(s) purchased.
This information will include: name, address, email
address, telephone number, credit card details and
What is your personal information used for?
We use your personal information for three
- To support the order process
through order confirmation and product dispatch
- To make GHP Website easier
for you to use by enabling you to log-in and
access your secure personal details.
- To help you personalise
your Website experience on GHP.
We also use the information for internal analysis
- Identify areas of the Website in need of improvement.
- Build customer profiles to improve the relevancy of the Website.
You can adjust the personal information that is stored by GHP by editing your account details.
Do we share your information?
GHP will not share personal information with third
parties without your permission.
to serve ads on the GHP site, Google’s use of
the DART cookie enables it to serve ads to you based
on your visit to the GHP site and other sites on the
Internet.Users may opt out of the use of the DART
cookie by visiting the Google ad and content network
How can you gain access to your personal
We will provide you with the means to ensure that
your personal information is correct and current.
You may review and update this information at any
time by writing to us. You can:
tell us whether you want GHP to send you marketing
information. Subscribe or cancel subscriptions to
special service and product offers.
You can write to us at any time to obtain details
of the personal information we may hold about you.
Please write to: Data Protection Manager, Grosvenor
House Publishing Limited Crossweys, 28 -30 High Street,
Guildford, Surrey, GU1 3HY. Please quote your name
and address. We would be grateful if you could also
provide brief details of the information required
as this will help us to accurately deliver your data
For the protection of all our customers, we will take
all reasonable steps to confirm your identity before
providing you with details of any personal information
we may hold about you. We will respond to such requests
within 10 working days.
How secure is your personal information?
GHP recognises that you are increasingly concerned
about the protection of personal information from
misuse and abuse, and about privacy in general. We
constantly review and enhance our technical, physical
and managerial procedures in connection with the collection,
storage and disclosure personal data in order to protect
it from unauthorised access, accidental loss and/or
We use industry standard 128 bit secure sockets layer
(SSL) technology to encrypt sensitive information
such as your credit card and other financial information.
It is important to remember to protect yourself against
unauthorised access to your password if you use a
shared PC. Make sure you sign off or close your browser
when you have finished using it.
Do we transfer Personal Data overseas?
Do we monitor and/or record your communications?
What happens if we change this statement?
GHP will occasionally update this privacy statement.
When we do, we will also revise the “last updated”
date at the top of the privacy statement. For material
changes to this statement, GHP will notify you by
placing a notice on the site’s home page for
at least 7 days.
GHP welcomes your comments regarding this Statement
of Privacy, please contact us or send your request
by postal mail. Data Protection Manager Grosvenor
House Publishing Limited. Crossweys, 28 -30 High Street,
Guildford, Surrey, GU1 3HY.
Thank you for your trust in GHP